Southwest is one of the more reasonable airlines out there, and it also happens to be a favorite of travel industry professionals. In a survey done by YouGov, a reported 34 percent of travel industry professionals chose Southwest as their top airline pick.
This was way higher than American Airlines which got a 15 percent vote, or Delta which got 11 percent of the vote. Virgin only got a six percent vote which is somewhat of a surprise since it often seems to be a customer favorite.
The company that took this survey determined that much of the Southwest love was coming from the fact they have very customer-friendly policies. Free checked baggage is one perk that people appreciate about Southwest, and they have pretty user-friendly options for rescheduling flights and canceling for full refund.