The Avis Car Rental company has been named the top car rental company for the 18th year in a row by the Brand Keys Customer Loyalty Engagement Index.
To determine the winner the car rental companies are compared in 83 different categories. Avis ranked highest in things like empathetic customer service, comprehensible pricing options, convenience, and expertise and reputation.
The Avis Budget Group executive vice president Scott Deaver released a statement about the news.
“Being voted the top car rental company for the 18th consecutive year is a testament to the hard work and dedication of Avis employees. Whether it’s offering customers innovative solutions to give them more control and flexibility over the car rental experience, providing high-quality vehicles that meet renters’ needs or delivering premium service at each of our rental facilities, Avis employees are instrumental in driving customer loyalty and retention.”