American Airlines is extremely dedicated to being on time with their flights, but so much so that it seems they are leaving a lot of passengers behind.
According to figures from the Allied Pilots Association, the airline’s “binary measure of operational success” left almost 20,000 standby passengers left at gates last month alone.
The president of the APA Dan Carey explained.
“While our union brother and sister gate agents are under extraordinary pressure to close the jet bridge and aircraft doors no matter what, we must do everything possible to ensure that no passengers are left behind while seats are empty.”
A spokesperson from the airline said that they have “policies and procedures in place to ensure standby passengers and employees are accommodated when we have open seats.”