The front desk is the central hub of the hotel where all issues, both good and bad, flow through. When it comes to making complaints, there are several dos and don’ts you need to keep in mind if you want to generate positive results. Sorry, rudeness, whining and yelling won’t get you far with most front desk personnel. However, even if you’re not staying at the Ritz, you deserve a comfortable stay. When things aren’t to your satisfaction, paying guests have to speak up. With these tips in mind, you can effectively lodge your complaints in the best way to resolve the situation, and to make your hotel visit satisfactory.
1. Mind Your Manners
When you’ve returned to your hotel with a sunburn and a migraine, it can be difficult to keep your cool when you find that the Wi-Fi isn’t working or there’s a weird smell in your room. Most people realize that you get more bees with honey, but that doesn’t seem to prevent throngs of hotel customers venting to the front desk like tantrum-throwing toddlers. Even less effective is a condescending tone that implies the hotel staff are imbeciles. If you want your issue taken care of quickly, you’ll need to fake a smile and switch on your nicest attitude, even if you are seething on the inside.
