Horrendous customer service seems to be the number one complaint about this giant cruise line and is just one of the reasons to avoid it in 2015. One of the worst offenders for their cancellation policy, it doesn’t seem to matter what dire situation causes you to cancel – they will not refund your money. From a passenger dying weeks before departure to a family that found out their child had cancer, this cruise line seems to have no heart for returning money to those who can’t cruise. Along with that, passengers report bland food, unhelpful service staff and invoice discrepancies that the cruise line refuses to fix. Expect mysterious charges, missing items and crowded ships on this cruise line.